2025-01-23 11:16:08
2023-02-22 15:25:07

Customer Support Specialist (Night Shift)

CVMarket.lt klientas
2200 - 2600 €/m Gross
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Job Description

  • Managing customer inquiries across multiple support channels and ensuring timely, high-quality responses;
  • Troubleshooting customer issues related to platform functionality, payments, refunds, cancellations, and general product usage;
  • Providing accurate solutions while following internal procedures and customer support guidelines;
  • Collaborating with Development and Marketing teams on technical or complex customer cases;
  • Documenting customer feedback and escalating issues when needed;
  • Contributing to customer support process improvements, including automations, knowledge base updates, macros, and workflow optimization.

Requirements

  • At least 1 year of experience in customer service, customer support, or a similar customer-facing role;
  • Professional English skills (C1 level or higher);
  • Ability and willingness to work night shifts from 01:00 AM to 09:00 AM Lithuanian time;
  • Strong problem-solving skills and a proactive approach to helping customers;
  • Experience working with customer support tools, automations, workflows, or platforms such as Intercom would be considered an advantage.

Company offers

  • Remote work model with a flexible working approach;
  • Private health insurance;
  • Workout sessions with a personal trainer / sports benefits;
  • Equity package allowing you to share in the company’s long-term success;
  • Opportunity to take ownership of additional projects such as knowledge base management, payment process improvements, and support automation;
  • International environment working with a global customer base and AI-driven product.