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Joboffer number #401121

Customer Support Specialist

CV Market´s client
Job ad expired!

Job Description

Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you! We are Simplex, we enable credit card payments and defeat fraud for our partners. We are looking for people who are hungry to learn new things, are not afraid of challenges and most importantly, want to provide world class customer service for our partners and customers!

In this role, you’ll get to:

  • Be the hero of the day by supporting our clients and partners in the best possible way;
  • Partner with our customers to effectively resolve issues through online chat and email (no phone calls!);
  • Answer a variety of questions, verify identities and process transactions (the power is in your hands!);
  • Identify issues that require escalation and follow up on a resolution while keeping a close contact with other teams;
  • Cooperate with other colleagues within Simplex in launching new services;
  • Constantly seek for opportunities to improve processes and work more efficiently.


  • Fluent in spoken and written English;

  • Excellent communication skills, be goal oriented, accurate and highly organized;

  • Customer-focused mentality – be honest, act with integrity, and keep the conversation focused on helping the customer;

  • Critical thinking – be creative and adaptable to solve problems in a collaborative environment;

  • Positivity – bring a smile and a ‘can do’ attitude with you everyday;

  • Ability to deal with high volumes of work in a multi-task environment;

  • Previous customer service or operations experience is an advantage.

Company offers

Being a part of exciting and challenging FinTech startup Office perks and company events (work hard - party harder!) Young, international and talented team Space for personal professional improvements Cool office at Vilnius TechPark And more!

Additional information:

  • This position requires working a rotating schedule including weekends and holidays.
  • There are three main shifts: 06:00-15:00;  13:00-22:00;  21:00-06:00.

Darbo skelbimo numeris

Job type:
Additional info:
Gross salary: From 1000 €/m Before tax
Expiration date:
15 April 2020
19 March 2020

CV Market´s client

Simplex is a leading fintech company focused on online payment processing and fraud prevention. We process credit card payments for goods and services sold online – with zero fraud exposure and guaranteed chargeback liability. Fully regulated as a financial institution, Simplex enables online merchants to focus on the thing they value most: growing their business. 

Founded in 2014, Simplex began operating in the bitcoin ecosystem, and enhanced its fraud prevention capabilities in the high-risk cryptocurrency industry. Our proprietary state-of-the-art AI algorithms have been forged in the fire of the high-fraud-risk crypto market. Today Simplex offers its services to all online merchants & marketplaces, especially those dealing with high-level fraud and chargebacks. 

The company has over 70 employees, most of them are located in Israel and recently we have just opened our first site out of Israel, in Lithuania which is about to grow and expand. This is a great opportunity to join a unique and successful company, with a great product, amazing growth, and a highly skilled team. 

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Customer Support Specialist
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