Customer Support Specialist

Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you! We are Simplex, we enable credit card payments and defeat fraud for our partners. We are looking for people who are hungry to learn new things, are not afraid of challenges and most importantly, want to provide world class customer service for our partners and customers!

In this role, you’ll get to:

• Be the hero of the day by supporting our clients and partners in the best possible way;
• Partner with our customers to effectively resolve issues through online chat and email (no phone calls!);
• Answer a variety of questions, verify identities and process transactions (the power is in your hands!);
• Identify issues that require escalation and follow up on a resolution while keeping a close contact with other teams;
• Cooperate with other colleagues within Simplex in launching new services;
• Constantly seek for opportunities to improve processes and work more efficiently.

• Fluent in spoken and written English;
• Excellent communication skills, be goal oriented, accurate and highly organized;
• Customer-focused mentality – be honest, act with integrity, and keep the conversation focused on helping the customer;
• Critical thinking – be creative and adaptable to solve problems in a collaborative environment;
• Positivity – bring a smile and a ‘can do’ attitude with you everyday;
• Ability to deal with high volumes of work in a multi-task environment;
• Previous customer service or operations experience is an advantage.

Being a part of exciting and challenging FinTech startup Office perks and company events (work hard - party harder!) Young, international and talented team Space for personal professional improvements Cool office at Vilnius TechPark And more!

Additional information:

• This position requires working a rotating schedule including weekends and holidays.
• There are three main shifts: 06:00-15:00;  13:00-22:00;  21:00-06:00.