Customer Support Team Lead

Get Ready To

• Manage the team of 5-10 customer service specialists working worldwide;
• Ensure excellent customer service is provided via live chat, email and phone support;  
• Be proactive - implement best practices and improve processes;
• Monitor and report on customers’ feedback to the Product Lead and Customer Service Operations Manager which you will be reporting to;
• Have a vision. You will be responsible for creating quarterly roadmaps for your team; 
• Be a part of the fast-growing company and deal with challenges that it brings;
• Make unhappy customers happy and happy ones – even happier.

We Expect You To

• Have fluent English both written and spoken/ another language is a plus ( Spanish/ French/ German/ Italian/ Portuguese– you name it, we’ll need it);
• Have previous experience in Customer Service and team management (email support/ live chat/ phone support)
• Have perfect time management skills (you will manage your own team and work alongside product team);
• Take ownership - you will be the driver of your team’s performance! 
• Have knowledge/ interest in the health & wellness industry (it’s a plus!);
• You are a team player and love helping people!
• Never kill the vibe.

Location

Work from anywhere. We have offices in the major Lithuanian cities – Vilnius, Kaunas, Klaipėda – but in case you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Meet you at the Zoom party.

Talking about perks:

• We will spoil you! Get ready for numerous perks: a fridge full of food,  frequent community events (both online and offline!), an office gym and much more.
• Not feeling like going to the office? Work remotely from wherever you want! And we got you covered for whenever you feel office-sick - monthly taxi budget will wait.
• Bond with your team or just work and vacation on teambuilding and workation trips. All you need to do is choose a destination, kick back, and relax while we cover the rest. 
• Take 5 extra DAYS OFF to recharge. Use them whenever you need - no questions asked. A healthy, happy, and well-rested you is the goal.
• After 6 months at Kilo Health, we’ll ask you to choose a plan from the company-covered private health insurance. Cover all your extra health and wellness needs on us.
• Get ready to create impact through progressive and innovative healthtech products with our quality over quantity mindset. Take it slower to create something better.
• Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing healthtech environment. 
• Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual, so please, no suits and ties at the office.
• If you uncover a hidden super talent while you’re with us - we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
• Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists or schedule a 1-on-1 knowledge-sharing session or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.