Job Description
As a Customer Support Specialist, you are expected to deliver service and support to customers in Scandinavia, operating fleet, asset, and mobile workforce management solutions, via remote connection or over the Internet. The Customer Support Specialist will analyze the customers’ problems or issues, refer to the appropriate resource material or consult other experts and provide the appropriate solutions via phone calls and email.
What you'll be doing
- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact.
- Answer all calls and emails from customers who have questions regarding features or have issues relating to mobile or web application, their account, or any general inquiry.
- Become a Fleet Complete knowledge base i.e you will know the products inside out.
- Represent Fleet Complete in a positive and professional manner.
- Update internal database regarding cases with all appropriate information pertaining to your customer interactions.
- Customer retention through relationship building.
Requirements
What we expect from you
- Fluency in Danish and English is required.
- Minimum of 1 year in customer support and administration in tech/software support role.
- Ability to identify problems/challenges through conversation and creating resolutions for customers quickly and efficiently.
- Excellent communication skills with the ability to articulate technical issues.
- Experience creating and maintaining customer relationships.
- Team player with a positive attitude and the drive to go above and beyond to achieve success.
- Managing multiple projects simultaneously and prioritizing accordingly.
- Self-motivated with the ability to work independently.
- Readiness to work in shifts – the team works from Monday to Sunday from 6AM until 00.00AM in a shift schedule – 5 days per week, 8-hour shift.
- Experience with Salesforce is an asset.
Company offers
What's it like to work with us?
- You'll be surrounded by talented, supportive, and awesome colleagues all around the world.
- We offer private health insurance.
- We also offer opportunities for professional development through courses and certifications.
- We love to have fun, so happy hours and team activities are totally on our radar.
- We work in a hybrid way. So it's up to you to decide whether you'd like to go to the office or work from home, but we do encourage teams to meet in the office every now and then.
- We offer the opportunity to work anywhere in Greece or Lithuania.
Who are we?
We are a global team of passionate, dedicated, innovative individuals who want to make a difference. We genuinely care about the work that we do and about our colleagues – who often tend to turn into friends.
As a tech company, we serve industries and customers all over the world, so our Team stays abreast of the latest trends in technology, AI and machine learning, big data, connectivity, energy & environment.
What we really do is help fleets thrive!
Today, with 22 years in the industry, Fleet Complete is one of the fastest-growing IoT (Internet of Things) companies across the globe, operating in North America, Mexico, Europe, and Australia.
Fleet Complete continues to win employer, innovation and business awards thanks to our relentless customer-centric approach and commitment to our company values of Innovation, Quality, Customers, Productivity, People and Community. We take our work to heart and are particularly proud of our Team’s professional integrity.
Learn more about us on the website: www.fleetcomplete.com
Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans’ status or any other legally protected factors.
