To build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promoting the DSE as the most customer focused offering available. The engagements may be short-term demand-led or longer term engagements with a dedicated customer.
-Achieve high levels of customer satisfaction.
-Deliver high quality technical services in a specific technology area.
-Deliver technical workshops, presentations and documents.
-Maintain your technical expertise and accreditations.
-Collaborate with Microsoft teams to deliver a high quality service.
-Work with Microsoft support engineers using knowledge of your customer's environment to accelerate problem resolution.
-Manage customer expectations and deliver a service in line with contractual obligations.
-Develop and deliver new services to exceed customer expectations.
-Take responsibility for the Microsoft engagement and your own self development.
-Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.
Essential Skills and Experience
-At least 5 Years experience working in Enterprise environments.
-Face-to-face customer engagement skills.
-Excellent written, oral and presentation skills.
-Awareness of corporate environments and their business requirements.
-Integrity and honesty
-Open and respectful with others
-Willing to take on big challenges
-Passion for customers, partners and technology
-Accountable for commitments, results and quality
-Self-critical, questioning and committed to personal excellence.
-Degree qualification or equivalent experience.
-ITIL/Service Management experience.
-Excellent work conditions - at one of the best companies to Work for according to Fortune Magazine
-Carrier & Development possibilities
-Competitive package & support in relocation for the right candidates