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First Officer within the IMT1 Infrastructure Unit of the IMT Department (IT Service Desk)


Darbo skelbimas negalioja

Darbo skelbimo numeris 15767

Darbo skelbimo numeris


Job Description

Main tasks and responsibilities

Planning of the work, establishment of the work rota for the service in order to cover the working hours;
Coordinate the activities of the members of his/her team;
Management of the team members such as assessments, holiday request, training proposals, organisation of the on call duty ;
Prioritisation of the tasks; follow up of the activities;
Reporting to the head of unit about the activities and the result;
Modification of the internal processes in order to improve the efficiency of the support organisation;
Supply advice to the Head of Unit for all matters related to IT support to the organisation;
Guidance, coaching of the staff;
Organise the documentation of policies and procedures in relation to Support;
In cooperation with the Head of Unit, the other First Officers and ITIL process managers, supports the implementation and the evolution of the ITIL processes in Europol;
On call duty.


General Requirements

Be a national of one of the Member States of the European Union;
University degree in Computer Science (or in exceptional circumstances an equivalent but with substantial experience in IT support);
Sound knowledge (oral and written) of at least two EU official languages, including English (at a minimum of ‘’Fluent’’)

Specific Skills and Competencies

The following skills are required:
Minimum of 5 years experience in IT support, preferably at least two years in a helpdesk, service desk, user support team or call centre
Minimum of 5 years experience in a position directly involving the management of personnel
ITIL foundation certification
Knowledge and experience with internal Helpdesk/service desk procedures and their documentation.
Excellent knowledge of the MS Windows 2000, XP, client and office XP and 2003 suite
Good knowledge of Active Directory, Microsoft Networking and System Administration
Service Oriented Mindset

The following skills and competencies are desirable:
Good knowledge of the ITIL processes
Large knowledge of products, of security for the average users.
General knowledge of ITIL, in particular configuration, problem and change management
Practical knowledge of the main IT infrastructure components is an advantage
Project Management methodology

Personal Skills Required

Very good communication skills, patience and determination
Good organisational skills
Good level of motivation for interpersonal contacts
High level of initiative, creativity and cooperation
Ability to work in multi-cultural environment
Flexibility in working hours, as well as willing to work during weekends and nights when needed. Participation to an on call duty rota is required.

Company offers

Basic salary –EUR 5 562,82
In addition, when relevant, family allowances can be granted:
5% of the basic salary – household allowance;
EUR 275,59 - per dependant child;
EUR 599,11 – expatriation allowance
Social contributions and taxes have to be deducted from the above mentioned amounts.

Additional information

The successful applicants shall be subject to security screening in compliance with the confidentiality regulations adopted pursuant to Article 31 of the Europol Convention.

Applicants are required to fill out the Europol application form in English and submit it together with curriculum vitae. Further information, including general conditions of employment and the application form can be obtained at the Europol web site ( or by calling the HR unit - +31703025334/298. Please be aware that only citizens of the European Member States can apply for a post within Europol.

Foreign country
Job type:
Expiration date:
17 September 2006
17 August 2006


Europol is the European Union law enforcement organisation that handles criminal intelligence. Its aim is to improve the effectiveness and co operation between the competent authorities of the Member States in preventing and combating serious international organised crime. The mission of Europol is to make a significant contribution to the European Union's law enforcement action against organised crime, with an emphasis on targeting criminal organisations.
Europol is a dynamic multicultural and multi-professional organisation and provides an environment which presents many challenges and opportunities.
A significant component of Europol’s mandate is the development, operations, and maintenance of a computerised system facilitating the sharing of law enforcement intelligence among Member States and with third parties, supporting both operational and strategic objectives of the competent Authorities in the Member States. The computerised system must accompany the entire life-cycle of the information managed within Europol, from collation and validation, through analysis and elaboration, to dissemination and deletion, in the respect of all applicable legal and data protection rules.