Front Desk Representative (Lithuanian Speaker)

In this role, you will be the first point of contact for our customers, welcoming them with a friendly smile and providing guidance and assistance throughout their visit. From processing transactions to addressing inquiries, you will play a vital role in ensuring every customer experience is positive and memorable. As you demonstrate proficiency in your responsibilities and show a commitment to excellence, you may have the chance to take on additional responsibilities.

• Provide high-quality customer service in accordance with Western Union standards
• Perform money transfer transactions
• Verify customer identity and ensure full compliance with KYC/AML regulations
• Manage daily operations through internal systems and service platforms
• Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers
• Maintain accurate documentation and perform administrative tasks as needed
• Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance
• Assisting customers and DHL, UPS couriers with sending and receiving parcels via DHL; scanning parcel barcodes; entering shipment data into the DHL and UPS system;

• Fluency in English and Lithuanian, both written and verbal. Russian language skills would be considered an advantage.
• Excellent communication skills combined with customer orientated approach.
• Customer service and cash management experience.
• Strong attention to detail and outstanding organizational skills.
• Proficiency with MS Office tools.
• Bachelor’s degree in Business Administration or a similar area would be considered an advantage. We will consider final-year students too.
• Availability to work from 12:00 to 20:00 is required.

Nice to have

• Russian language skills would be considered an advantage.
• Bachelor’s degree in Business Administration or a similar area would be considered an advantage. We will consider final-year students too.

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 1,375 – 1,833 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.