Front Office Agent / Viešbučio administratorius (-ė)

The front agent position is a key part of the overall success of the Hotel PACAI.

This is the first and last person a guest comes in contact with.

• Welcome customers and guests, process visitor check-in and check-out information.
• Monitor property occupancy and manage routine operations;  Assign rooms and suites to guests, accommodate special requests whenever possible.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Take payments and post accurately to guest accounts. Handle incoming telephone calls and other guest communication in a discreet fashion.
• Resolve customer issues & complaints, describe details of services and amenities to guests. Guest recommendations about local highlights.

• Previous hospitality experience preferred
• Communication skills in Lithuanian and English
• Ability to work in a multi-tasking, fast paced environment
• Demonstrate strong customer service skills
• Ability to work all shifts, including weekends, nights and holidays
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.

This role gives you the opportunity to learn and develop, with the potential to progress within the company.

• Additional bonus for achieving goals;
• Special price for hotel, restaurant and spa services;
• Hotel provides meals during shift.