Job Description

• Prioritise and coordinate work orders to global IT Operations team
  
• Follow up order quality deliveries within Global IT Operations team
  
• Create and maintain department KPIs (Key Performance Indicators)
  
• Create a good stakeholder relationship, follow up customer satisfaction
  
• Administrative oriented tasks and management support tasks

Requirements

• 2+ years experience in IT
  
• Leadership skills
  
• Ability to prioritise and work under pressure
  
• Passionate about serving customers and customer interaction
  
• Understanding for the importance of prompt and correct service with the customer in focus
  
• Problem solving ability
  
• Ability to work well both in a team and independently to meet team targets and KPIs
  
• High integrity and respect for our customers and colleagues
  
• Good communication skills
  
• Attention to details
  
• English and Lithuanian languages orally and written
  

• Experience with Microsoft Sharepoint
  
• Incident and problem management skills

Company offers

• Friendly, professional team of people to work with in an international environment
  
• Work in stable organization with high business standards and ethical values
  
• Social guarantees
  
• Training, support, coaching
  
• Opportunity for professional growth
  
• A company that genuinely cares about you
  
• Competitive remuneration package