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Joboffer number #16264

GTSC Rapid Response Engineer

CV Market client
Foreign country
Nuoroda nukopijuota
Job ad expired!

Job Description

To provide Rapid Onsite Support Services to Microsoft Premier Customers in Europe

Key Accountabilities
-Deliver reactive onsite support when requested by customer or GTSC.
-Deliver proactive onsite support.
-Assist with other support incidents within the GTSC where possible.
-Drive high customer satisfaction on GTSC support incidents.
-Drive low "average days to close" on GTSC support incidents.
-Maintain deep knowledge of latest products and configurations of Enterprise
-Customers by continuously increasing


Requirements

-Technical /Functional Skills
-At least 5 years experience supporting Enterprise customers on MS Exchange
-Face-to-face customer engagement skills.
-Excellent written, oral and presentation skills.
-Awareness of corporate environments and their business requirements.

Personal Attributes
-Demonstrated attitude for providing exceptional customer service
-Experience in dealing with "hotsites"
-Strong team participant and involvement in team workload and activities.

Qualifications
-MCSE qualification
-Degree qualification or equivalent experience.


Company offers

-Excellent work conditions - at one of the best companies to Work for according to Fortune Magazine
-Carrier & Development possibilities
-Competitive package & support in relocation for the right candidates


Darbo skelbimo numeris
#16264
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GTSC Rapid Response Engineer
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