GTSC Rapid Response Engineer

To provide Rapid Onsite Support Services to Microsoft Premier Customers in Europe

Key Accountabilities
-Deliver reactive onsite support when requested by customer or GTSC.
-Deliver proactive onsite support.
-Assist with other support incidents within the GTSC where possible.
-Drive high customer satisfaction on GTSC support incidents.
-Drive low "average days to close" on GTSC support incidents.
-Maintain deep knowledge of latest products and configurations of Enterprise
-Customers by continuously increasing

-Technical /Functional Skills
-At least 5 years experience supporting Enterprise customers on MS Exchange
-Face-to-face customer engagement skills.
-Excellent written, oral and presentation skills.
-Awareness of corporate environments and their business requirements.

Personal Attributes
-Demonstrated attitude for providing exceptional customer service
-Experience in dealing with "hotsites"
-Strong team participant and involvement in team workload and activities.

Qualifications
-MCSE qualification
-Degree qualification or equivalent experience.

-Excellent work conditions - at one of the best companies to Work for according to Fortune Magazine
-Carrier & Development possibilities
-Competitive package & support in relocation for the right candidates