Requirements
DESCRIPTION
About Jumeirah & the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we?ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ?Your Place to Shine?.
The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
About the job
An opportunity has arisen for a Guest Relation Executive to join the Front Office team in Jumeirah Royal Saray Bahrain.
The main duties and responsibilities of this role
? Maintain a high level of knowledge about Jumeirah Royal Saray facilities and services as well as Bahrain and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
? Is a continual source of information offering their assistance to all guests and colleagues.
? Actively use the Jumeirah Hallmarks and Guiding Principles in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ?Stay Different? concept.
? Assist the Concierge and Front Office Operations with any guest service requirements.
? To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
? Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis.
? Ensure that the maximum of guest information are collected with a target of 5 preferences daily and recorded it in the appropriate manner.
? Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
? Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
? Adheres to the Hotel?s health and safety procedures and policies.
? Be aware of the hotel?s fire and emergency procedure.
? Maintain high grooming standards to be an ambassador and the role model in public areas
? Attend daily and monthly briefings and meetings.
? Making sure all arrangements for VIP?s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
? All in-house VIP?s are met during or upon departure and inviting them back to the hotel.
? All Appraisals are completed on time .
? Attend scheduled trainings and meetings.
? To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Emirates Towers.
? Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared.
? Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation.
? Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after.
? Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests.
? Report any guest incidents or guest complaints to the Duty Manager.
? To assist with the preparation of group registration and the check in procedure of the group
? To anticipate and meet guests? needs and requests, ensuring complete guest satisfaction (JD Power - 802)
? Assist with transportation requests, call for taxis for guests upon request.
? Up sell hotel rooms, Jumeirah outlets & Spas and hotel facilities to guests and visitors to maximize the hotel revenue.
? Be familiar with the cashier and accounting procedure of rooms division.
? Act as a sales person of all Jumeirah properties and products.
? Perform any related duties as requested by the Team leader, Manager or other Senior Management.
? Conduct Hotel show rounds
? To assist the Manager in maintaining accurate guest history records.
? To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied.
? To ensure that guests are not kept waiting or in a queue in the lobby, making sure all guests are acknowledged & offered assistance. QUALIFICATIONS
About you
The ideal candidate for this position will have the following experience and qualifications
? A very good knowledge of our regular guests & their preferences
? To be highly trained on guest relations and communication in a luxury hospitality environment.
? Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
? Minimum two years experience in a guest related job role in a 5 star hotel or similar environment
About the Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
This job was originally posted as www.catererglobal.com/job/90244031
About Jumeirah & the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we?ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ?Your Place to Shine?.
The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
About the job
An opportunity has arisen for a Guest Relation Executive to join the Front Office team in Jumeirah Royal Saray Bahrain.
The main duties and responsibilities of this role
? Maintain a high level of knowledge about Jumeirah Royal Saray facilities and services as well as Bahrain and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
? Is a continual source of information offering their assistance to all guests and colleagues.
? Actively use the Jumeirah Hallmarks and Guiding Principles in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ?Stay Different? concept.
? Assist the Concierge and Front Office Operations with any guest service requirements.
? To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
? Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis.
? Ensure that the maximum of guest information are collected with a target of 5 preferences daily and recorded it in the appropriate manner.
? Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
? Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
? Adheres to the Hotel?s health and safety procedures and policies.
? Be aware of the hotel?s fire and emergency procedure.
? Maintain high grooming standards to be an ambassador and the role model in public areas
? Attend daily and monthly briefings and meetings.
? Making sure all arrangements for VIP?s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms.
? All in-house VIP?s are met during or upon departure and inviting them back to the hotel.
? All Appraisals are completed on time .
? Attend scheduled trainings and meetings.
? To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Emirates Towers.
? Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared.
? Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation.
? Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after.
? Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests.
? Report any guest incidents or guest complaints to the Duty Manager.
? To assist with the preparation of group registration and the check in procedure of the group
? To anticipate and meet guests? needs and requests, ensuring complete guest satisfaction (JD Power - 802)
? Assist with transportation requests, call for taxis for guests upon request.
? Up sell hotel rooms, Jumeirah outlets & Spas and hotel facilities to guests and visitors to maximize the hotel revenue.
? Be familiar with the cashier and accounting procedure of rooms division.
? Act as a sales person of all Jumeirah properties and products.
? Perform any related duties as requested by the Team leader, Manager or other Senior Management.
? Conduct Hotel show rounds
? To assist the Manager in maintaining accurate guest history records.
? To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied.
? To ensure that guests are not kept waiting or in a queue in the lobby, making sure all guests are acknowledged & offered assistance. QUALIFICATIONS
About you
The ideal candidate for this position will have the following experience and qualifications
? A very good knowledge of our regular guests & their preferences
? To be highly trained on guest relations and communication in a luxury hospitality environment.
? Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
? Minimum two years experience in a guest related job role in a 5 star hotel or similar environment
About the Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
This job was originally posted as www.catererglobal.com/job/90244031
