GUEST SERVICE OPERATOR

- Responsible for answering all calls received at the telephone central as per Seabourn standards and telephone etiquette, whilst providing all guests with a service ensuring satisfaction achieved.
- Although interaction is not face-to-face the impact they have in providing the ultimate service is superior.
- Being knowledgeable of all activities, ports and tours gives the Operator the opportunity to put the guest at ease and create a comfortable cruise experience.
- Ensure that all passenger complaints received are either settled immediately or referred to the Hotel Manager for follow up. Passenger to be promptly advised of all actions taken.
- Receive lost and found items from Housekeeper and others. Inventory contents of found purses, etc., in presence of person submitting them and both parties sign inventory. Maintain a log of all found items and reports of lost items.
- Provide guests with general ship, port and tour information.

- At least 2 years experience in a Front Office position for a 4/5* hotel or onboard cruise ship.
- Fluent English, written and spoken and good knowledge of one other language, i.e. Spanish, German, French, Italian.
- Excellent communication skills.
- Extensive knowledge in Microsoft Office.
- Ability to maintain confidentiality of all communications whether written, email, fax or telephone.
- Pleasant personality and great presentation.

- In return is an excellent opportunity to further develop your career with a company who puts its people and customers at the centre of everything we do.
- Free Cruising aboard the Luxuriest Yachts
- Free meals and accomodation aboard
- Paid flight tickets to and from the ships
- Monthly salary (gross): 1700.00 to 2000.00 EUR
Additional information: NET Salary + Excellent bonus structure.

Location
Luxury Yacht Cruises

Working time
Fixed-term / seasonal / temporary employment, Full-time work

--> Please apply only in ENGLISH, including CV as email attachment in doc or pdf file format

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