Job Description
- Take a leading role in building out a customer onboarding function, which will involve recruitment, migration of the function from current location to Vilnius and managing the team thereafter
- The escalation point for all customer onboarding enquiries
- Coaching and mentoring the team in order to be effective and efficient
- Managing KPIs and KRIs which measure the performance of the team
- Own, develop and maintain all onboarding procedures, both process and desk procedures
- At every opportunity strive for efficiency gains
- Manage effectively and be responsible for associated risk related to customer onboarding
- Sanction Screening
- Ensure all policies related to Customer Onboarding are strictly adhered to
Requirements
- 5+ years of experience in a Customer Onboarding compliance function within a financial services company
- 2 – 3 years of experience in a leading role
- Fluent English both written and orally
- Experience in Sanction Screening process
- Russian language – would be an advantage
- Zen desk experience – would be an advantage
Company offers
- Ability to join growing international company and participate in developing and building a new team in Lithuania
