Head of Product Operations

Join Hostinger, and we’ll grow fast! ? We’re shaping the future of online success - powered by AI and driven by people. With 900+ talented professionals and over 5 million clients in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before. Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Your role at Hostinger We are looking for a Head of Product Operations to work with Hostinger’s Head-level Product leaders and help optimize processes for efficiency. Product Operations team's main goal is to enable Product leaders to focus on strategic decision-making by eliminating irrelevant procedures, optimizing processes, and ensuring seamless execution through efficient tools, workflows, and cross-functional collaboration. This role includes not only creating solutions, but also working very closely on them hands-on. Are you a Product / Project Manager or a COO with a strong background in IT products? The one who would love to impact ways of working from a bigger picture? We’d love to hear more about your experience and aspirations!

Curious to learn more? Connect with the hiring manager: Roberta Pukė, Chief of Staff

Your day-to-day

• Identifying and owning problems: searching for dysfunctions and improvement opportunities in Product Leaders' processes, collaborating with Chief Product and Chief Technology Officer (CPO, CTO - main stakeholders) and Chief of Staff (COS, hiring manager), and being the hands-on person to improve ways of working, suggesting automation logic or required tooling
• Project management and communication: bridge with other departments' operations, ad hoc projects within CPO / CTO scope, status updates, and transparency in the Product department
• Facilitating top leaders: leading sessions for CPO / CTO direct reports (e.g., OKR planning, bi-weekly strategic catch-ups, off-sites or workations), ensuring accountability on action items, triggering relevant discussions, and forming meeting agendas
• Team leading: forming a small Product Operations team, distributing the load, and keeping the quality of the team's deliverables (e.g., team-level / company-level / public roadmaps' health, reporting to Board members from the Product department)
• Support in metrics / data: Weekly Business Review health, assistance for the Finance team for R&D capitalization by giving Product context, challenging Key Result definitions in OKRs

• Experience as COO or in Product Management / Ownership, Product Operations, Executive Business Administration
• Familiarity with OKR planning, roadmap building
• Proactive approach in identifying areas for process improvement and suggesting new templates or tools
• Understanding business / product metrics
• Strong common sense and tech-savviness, natural love for tech products
• Top-notch planning skills and a high sense of responsibility
• Strong attention to details, ensuring accuracy in document creation and information distribution
• Excellent written and verbal communication skills in English and Lithuanian
• Ability to work collaboratively with senior team leads and various departments

Nice to have

• Familiarity with Tableau, Amplitude, Miro, and Atlassian products is a plus

• We provide : access to platforms like Reforge and CoachHub, global conferences, physical and digital libraries, limitless learning opportunities, and mentoring through feedback culture
• Advance your career with internal mobility and grow with a team eager to share knowledge and support your success
• Work on your terms: from modern offices in Kaunas and Vilnius or the comfort of home
• Enjoy flexibility in managing your schedule and bring your ideas to life in a fast-paced, dynamic environment
• Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks
• Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness
• Recognize hard work with company events like Summerfest & Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations
• Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations