The key responsibilities of the Systems Section (SYS) are to ensure that IT Systems are designed developed, operated, run and supported to agreed service levels by:
- providing expert System knowledge to operational activities;
- providing expert guidance and support on System-related issues to the INO Division, IT projects and end-users IT services;
- developing operational procedure and documentation for the Data Centre.
The successful applicant will be entrusted with the following main tasks:
- The Head of SYS will be responsible for coordinating the daily work of the Section. As part of the ECB's management, he/she will adhere to the ECB's common values, promote these by acting as a role model and define their application to the work of the Section. The main focus of the job is on technical guidance, operational supervision and human resources management. Key emphasis is placed on the following areas:
- Strategy - participation in the Division's goal-setting and implementation of these goals at the Section level by translating the strategy or operational policies into concrete and quantifiable objectives, establishing efficient and well-organised plans, and making consistent and appropriate adjustments with a view to achieving the objectives set.
- Communication - responsibility for the cascade of information within and beyond the Section.
- Technical expertise - providing sufficient guidance and coaching to staff within the Section, ensuring IT systems are designed, implemented and supported following set processes and procedures.
- People management - creating an excellent working environment by organising the work of the unit and managing its staff in order to achieve operational-level agreements and performance targets.
On a rotational basis, the holder of the position will act as duty manager outside business hours.
Qualifications and experience
- a master's degree in computer science or computer engineering;
- a postgraduate degree in business administration would be an asset;
- a broad academic knowledge of all disciplines covered by an IT department developing and operating mission-critical applications (e.g. software development, databases, networks operating systems, IT security);
- at least five years' proven experience as an IT systems engineer in at least one of the following fields: UNIX, LINUX, Windows, DBA, Storage/backup, Network, Middleware, System management;
- at least three years' proven experience as coordinator of a team of highly skilled IT staff;
- proven experience in dealing with suppliers;
- proven experience in designing, documenting and implementing complex IT systems;
- proven experience in automating the landscape of IT systems (i.e software versioning/distribution, patching, system management, batch scheduling);
- familiarity with all ITIL processes;
- experience of working in an international environment would be an asset.
- advanced command of English with proven drafting ability;
- a good knowledge of at least one other official language of the EU;
- a working knowledge of MS Office, in particular Word, Excel, PowerPoint and Access.
- has strong conceptual skills, being able to analyse a problem from different angles taking into account the requirements of all stakeholders;
- can negotiate skilfully in difficult situations involving both internal and external parties and establish mutually agreeable solutions;
- exerts influence both directly and indirectly in order to communicate ideas and implement the most suitable approach;
- provides challenging and stretching assignments and consistently follows up on work performed;
- sets operational and strategic objectives and manages the performance and development of the team;
- develops an understanding of what motivates each individual and finds ways to harness this motivation in order to achieve organisational goals and
- shows commitment to the achievement of organisational goals and takes the initiative in improving policies, processes, products and decisions;
- prioritises tasks and pays attention to detail, even when under time pressure and manages multiple assignments and tracks progress on numerous processes simultaneously with proven resilience to stress.
Work place: Frankfurt, Germany
Closing Date for Applications: 15.06.2012
Further information on the ECB's conditions of employment for fixed-term positions can be found at here
How to apply
Applications are to be made in English and submitted using our online application form via: link
The recruitment process may include a pre-screening exercise, a written exercise, a presentation and interviews.
In addition, an external provider will assess the management skills of all short-listed candidates. The assessment will include online self-assessment questionnaires and an interview. The link to the self-assessment questionnaires will be sent to applicants once their interview dates have been confirmed, and the questionnaires have to be completed by a specific deadline. Applicants will therefore have to be able to access the internet for this purpose during this period.