Job Description

The role is to provide a first class IT User Support service to clients and any related third parties, assisting them with software problems via phone, email and Intranet.

Core Duties:

• Provide first line technical support answering support queries via phone, email and web;
  
• Apply technical knowledge and experience to understand, document, and begin customer resolution process;
  
• Efficiently and accurately log all issues and requests on the call logging system;
  
• Maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information.

Requirements

• Excellent English language skills;
  
• IT related experience or big interest in IT and eagerness to learn;
  
• Ability to manage and prioritise multiple tasks;
  
• Strong communication skills.

Company offers

This is a fantastic opportunity to join a forward thinking company where training and career progression are key.

Benefits

• Opportunity to work in a multinational company with strong traditions and values;
  
• Competitive salary and benefit policy.
  
• Primary training;
  
• Career development within global structure;
  
• Friendly and dynamic work environment.