Job Description

The role is to provide a first class User Support service to clients and any related third parties, assisting them with software problems via phone,
email
and Intranet.

Core Duties:

• Provide first line support answering support queries via phone, email and web;
  
• Apply technical knowledge and experience to understand, document, and begin customer resolution process;
  
• Efficiently and accurately log all issues and requests on the call logging system;
  
• Maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information.

Requirements

• Good Spanish/French/Italian/German and English language skills;
  
• IT related experience or big interest in IT and eagerness to learn;
  
• Ability to manage and prioritize multiple tasks;
  
• Strong communication skills.

Company offers

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