About Operations & Technology:
Operations & Technology comprises around 65,000 employees – approximately half of Barclays – with teams located around the globe. This means that, as a function, we’re incredibly diverse when it comes to our skills, specialisms and the way we work with the wider business and together to deliver world class products and services to clients, customers and colleagues.
About Global HR Operations:
HR Services is at the heart of HR providing operational support to line manager and colleagues on:
•On boarding and screening administration
•Personal information updates
•People management (e.g. absence, transfers and exit)
•Organisation and position management
•Performance management administration
•Contingent worker management
Overall purpose of role:
•To provide a first class customer service for business clients, employees, managers, candidates and HR colleagues.
•Act as a central point of contact for HR processes related queries via phone, chat & e-mail.
•Support to the Learning & Performance Teams, ensuring that the day to day administration of the Learning Management System/My Performance system and implementation of requirements to the business is effective.
•Support the Employee Data Management and Resourcing Service Line by ensuring timely and relevant completion of HRSS controls and check and have the ability to work in a culture of high governance.
Please note that contract is temporary- till the end of March, 2017
•Customer Service experience – ability to handle difficult callers and explain complex query’s clearly.
•Excellent communication skills - verbal, written & presentation.
•General keyboard & PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools.
•Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation.