Insurance Claims Specialist (Danish Language)

STRATEGIC STAFFING SOLUTIONS INTERNATIONAL (S3I) client – a leading international insurance company - is currently expanding team in Vilnius and is looking for:

Insurance Claims Specialist (Danish Language)

Main responsibilities:
• Handling and settlement of various insurance claims in a cost effective and timely manner
• Accepting or denying a claim based on all documentation received
• Contacting customers and other parties (i.e. employer, claimants, third parties such as medical providers, repair centers, etc.)
• Utilizing diary system to pro-actively resolve outstanding issues and ensure timely processing and closure of claims
• Ensuring that full and relevant data received via telephone, post, fax or e-mail is recorded accurately
• Taking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition
• Ensuring that unit’s key performance targets are met

• Work experience in Operations / Shared Services Centre is preferred but not essential
• Excellent Danish and English language skills is a must
• Ability to identify the appropriate solution from a range of options whilst holding conversations with customers
• Effective communication – verbally and in writing
• Ability to organize and prioritize own workload effectively
• A strong team player with ability to share workload, advice and experience within a team

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded