Job Description
Employer:
ROYAL CARIBBEAN ICRUISES Ltd. - www.royalcaribbean.com
Requirements
You can apply for this job if you are:
At least 21 years of age
are hospitable and friendly person
having relevant experience
FLUENT ORAL AND WRITTEN ENGLISH, FRENCH, GERMAN, ITALIAN, AND SPANISH
POSITION SUMMARY
Provides personalized customer service, language assistance and translation to non-English speaking guests to enhance their understanding and enjoyment of the Celebrity/Azamara experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
1. Embarkation Duties: Available in Grand Foyer during embarkation to provide non-English speaking guests with information. Schedules and conducts “Welcome Aboard” meetings by languages to provide further information. Performs assigned duties for a specified amount of time daily at the Guest Relation Desk.
2. Welcomes non-English guests in the Restaurant on the first evening of the cruises and the first formal night.
3. Serves as translator for any and all departments when foreign language translation is needed. Translates announcements over the public announcement system.
4. Translates all varieties of documents and announcements including the daily newsletter into the four core languages (Spanish, Italian, German, and French). Reviews and ensures the accuracy of all materials distributed to guests.
5. Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages.
6. Attends desk hours at the Guest Relations Desk. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. Identifies fellow shipboard employees who speak other languages who may be required to assist guests with translation.
7. Works closely with the Documentation Officer in regards to Customs and Immigration during the embarkation and debarkation process. Conduct individual or group presentations to international guests regarding the embarkation and debarkation procedures. May provide translation for Customs and Immigration Officers.
8. Arranges for a variety of invitations, labels, reports, welcome letters and other letters to be prepared.
9. Responsible to prepare the back-to-back guest list and issues transit passes and letters.
10. Attends meetings, training activities, courses and all other work-related activities as required.
11. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
12. As needed, under the guidance of the Hotel Director, may be called upon to assist with Star Code duties, and/or following a Star Code, to assist a guest.
FINANCIAL RESPONSIBILITIES
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
- This position is responsible for indirect cost containment through the proper use of printed materials.
Company offers
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
Work experience in International Company
Food, accommodation, and medical insurance expenses are covered by the company
CONTRACT LENGTH 6 MONTH / SALARY $2200 PER MONTH (NON TIPPING POSITION)
Additional information
Ability to speak additional languages such as Spanish, French, Italian or German required
Apply now forwarding your CV in English to cv@ismira.lt
