Job Description
IT Operation Centre is the newly established department in Group IT and is located in two countries: Lithuania and Denmark where Lithuania is a primary site. The department is responsible for overall state of the IT systems and monitoring of whole Danske Bank IT estate 24/7. Collaborative approach and dynamic environment creates great opportunities of learning and gaining valuable experience as well as meeting knowledgeable and friendly colleagues.
Responsibilities
- Monitoring critical banking application performance
- Managing and resolving non-complex application incidents
- Cooperation with application owners while analyzing complex issues (including root-cause analysis and trend analysis)
- Proactively managing the production environments and pending changes to ensure timely mitigation of risks
- Optimizing operational processes and driving continuous service improvement initiatives
- Communication with stakeholders across the globe
- Contribution to ongoing strategic projects and other initiatives, e.g. transition of services from other provider
- Participation in development process in order to ensure early quality assurance and relevant monitoring set up
Requirements
- > 2 years experience in Level 1 support within IT organization
- Bachelor or a master degree in IT field
- Programming experience in one of the following languages: PowerShell, Python or Bash
- Programming experience in Cobol or PL/1 (advantage)
- Strong verbal and written communication skills in English
- Good analytical skills
- Goal oriented approach and ability to perform well in a dynamic environment with a focus on highest quality and delivery
Company offers
- An inspiring environment in a large IT organization
- A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
- Work in an international team, which concentrates on innovative business facing solutions
- An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
- Highly skilled team and career opportunities
- Cross business career opportunities in bank