IT Customer Support

- Performing first level support and troubleshooting of computer software and hardware.
- Working by night shifts from 2 PM until 2 AM, 40 hours per week.
- Supporting computer users and deal with a range of different incidents or requests to meet personal computer needs.
- Apply technical knowledge and experience to understand, document, and begin customer resolution process.
- Providing recommendation of solutions and resolution of problems across a variety of IT platforms.
- Assisting with computer studies, projects, and implementation of policies throughout area of assignment.
- Logging and tracking requests, maintaining history records.
- Understanding computerized data entry systems and using these systems to track activities.
- Working closely with other team members and supporting teams in resolving open issues.
- Daily communication with customers via phone and email.

- Excellent spoken and written English.
- Diploma in IT field and/or relevant working experience is a must.
- Ability to work in a team.
- Excellent communication and people skills especially on the phone.
- Strong problem solving skills and decision making ability.
- Strong enthusiasm and desire to learn.
- Quick orientation and decision-making in stressful situations.
- Positive attitude.

- Opportunity to work in a multinational company with strong traditions and values.
- Stable employment and high standards of work.
- Competitive salary and benefit policy.
- Primary training - on boarding and technical.
- Career development within global structure.
- Friendly and dynamic work environment.