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Joboffer number #169689

IT Demand Coordinator

CV Market´s client
Vilnius
Job ad expired!

Job Description

  • Creating cost and labor proposals on the requests received in the Request Management Tool
  • Working closely with different Infrastructure and Applications Teams to expedite the requests
  • Working closely with the technical teams to gather the input needed for the proposals
  • Working with the Project Delivery team to ensure smooth transition of the requests to projects
  • Differentiating between catalogue/non-catalogue requests and taking proper action on the non-catalogue ones
  • Communicating with end users and management teams from the customer's side
  • Attending calls with the customer to provide the latest status of the pending requests
  • Working closely with people from different countries and understanding their requirements
  • Having the overview of all work, follow the progress and highlight alert situations
  • Identifying, evaluating, and prioritizing customer's issues and complaints
  • Escalating the held-up requests to appropriate service groups if necessary


Requirements

  • Strong speaking/writing skills of English language.
  • Strong communication skills.
  • Strong IT skills / equivalent experience in IT field.
  • Must have good working knowledge on MS Office.
  • Excellent customer handling skills.
  • Good listening skills.
  • Should be able to understand different organization cultures easily.
  • Should have basic knowledge on finance.
  • Ability to work in a team and as an individual.
  • Quick orientation and decision-making in stressful situations.
  • Responsibility for the final result.


Company offers


Darbo skelbimo numeris
#169689

Location:
Vilnius
Job type:
full-time
Additional info:
employee
Expiration date:
16 November 2012
Published:
09 November 2012

CV Market´s client

Strategic staffing solutions international client one of the world’s leading consulting, systems integration and outsourcing company with presence in over 90 countries with annual revenues of over $17 billion, is expanding and looking for new IT professionals to work in Vilnius, Lithuania.

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Jūs kandidatuojate į:
IT Demand Coordinator
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