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Joboffer number #163748

IT Service Desk Agent

CV Market client
Job ad expired!

Job Description

The company is going to recruit a group of ambitious and eager-to-learn IT agents from junior to senior specialist level. The role of a service desk agent is for you who enjoy helping other people. Your main task after intensive three month training in Sweden would be to assist end-users in resolving their daily IT issues. Your main tools are phone and remote desktop control, job schedule might imply working in shifts. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets. Together with other team members, you will also work on process improvements.


  • Windows operating system
  • MS Office
  • MS Outlook
  • Knowledge and understanding of working with ITIL-processes (advantage)
  • Experience in ticket handling (advantage)
  • Good English language skills, both spoken and written
  • 1st line Service Desk or Call Center experience (advantage) or equivalent in IT background


  • Service minded
  • Eager and fast learner
  • Educational skills
  • Good at dealing with stressful situations
  • Engaged and motivated to help other people

We will consider an advantage if you know Swedish or any other Nordic language.

Company offers

  • A friendly, professional team of people to work with in an international environment
  • Work in stable organization with high business standards and ethical values
  • Social guarantees
  • Opportunity for professional growth
  • Training, support, coaching and career development
  • A company that genuinely cares about you
  • Competitive remuneration package

    • If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK AGENT” until 30th of July.

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IT Service Desk Agent
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