IT Service Desk Analyst with English skills

• Performing first level support and troubleshooting of computer software and hardware.
• Supporting computer users and deal with a range of different incidents or requests to meet personal computer needs.
• Apply technical knowledge and experience to understand, document, and begin customer resolution process.
• Providing recommendation of solutions and resolution of problems across a variety of IT platforms.
• Assisting with computer studies, projects, and implementation of policies throughout area of assignment.
• Logging and tracking requests, maintaining history records.
• Understanding computerized data entry systems and using these systems to track activities.
• Working closely with other team members and supporting teams in resolving open issues.
• Daily communication with customers via phone and email.

• Excellent spoken and written English.
• Strong interest in IT is a must, preferably a diploma in IT field and/or work experience related to IT.
• Ability to work in a team.
• Excellent communication and people skills especially on the phone.
• Strong problem solving skills and decision making ability.
• Strong enthusiasm and desire to learn.
• Quick orientation and decision-making in stressful situations.
• Responsibility for the final result.

• The opportunity to work in a multicultural company.
• Full trainings - IT and onboarding.
• Stable employment and high standards of work.
• Competitive salary with attractive social fund and benefits.
• Career development within global structure.
• Friendly and dynamic work environment.