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Joboffer number #193900

IT Service Desk Analyst with English skills

CV Market client
Vilnius
Nuoroda nukopijuota
Job ad expired!

Job Description

  • Performing first level support and troubleshooting of computer software and hardware.
  • Supporting computer users and deal with a range of different incidents or requests to meet personal computer needs.
  • Apply technical knowledge and experience to understand, document, and begin customer resolution process.
  • Providing recommendation of solutions and resolution of problems across a variety of IT platforms.
  • Assisting with computer studies, projects, and implementation of policies throughout area of assignment.
  • Logging and tracking requests, maintaining history records.
  • Understanding computerized data entry systems and using these systems to track activities.
  • Working closely with other team members and supporting teams in resolving open issues.
  • Daily communication with customers via phone and email.


Requirements

  • Excellent spoken and written English.
  • Strong interest in IT is a must, preferably a diploma in IT field and/or work experience related to IT.
  • Ability to work in a team.
  • Excellent communication and people skills especially on the phone.
  • Strong problem solving skills and decision making ability.
  • Strong enthusiasm and desire to learn.
  • Quick orientation and decision-making in stressful situations.
  • Responsibility for the final result.


Company offers

  • The opportunity to work in a multicultural company.
  • Full trainings - IT and onboarding.
  • Stable employment and high standards of work.
  • Competitive salary with attractive social fund and benefits.
  • Career development within global structure.
  • Friendly and dynamic work environment.


Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Darbo skelbimo numeris
#193900
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IT Service Desk Analyst with English skills
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