IT Service Desk Analyst with German

Performing first level support and troubleshooting of computer software and hardware.
Supporting computer users and deal with a range of different incidents or requests to meet personal computer needs.
Apply technical knowledge and experience to understand, document, and begin customer resolution process.
Providing recommendation of solutions and resolution of problems across a variety of IT platforms.
Assisting with computer studies, projects, and implementation of policies throughout area of assignment.
Logging and tracking requests, maintaining history records.
Understanding computerized data entry systems and using these systems to track activities.
Working closely with other team members and supporting teams in resolving open issues.
Daily communication with customers via phone and email.

Strong command of English and German, both spoken and written.
Diploma in IT field and/or relevant working experience is a must.
Excellent communication and people skills especially on the phone.
Strong problem solving skills and decision making ability.
Strong enthusiasm and desire to learn.
Quick orientation and decision-making in stressful situations.
Responsibility for the final result.

The opportunity to work in a multicultural company.
Stable employment and high standards of work.
Primary trainings (technical and on-boarding).
Competitive salary with attractive benefits.
Career development within global structure.
Friendly and dynamic work environment.