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Joboffer number #167724

IT SERVICE DESK INCIDENT CONTROLLER

CV Market client
Vilnius
Nuoroda nukopijuota
Job ad expired!

Job Description

The service desk is a centralized function that acts a single point of contact for the around 16 000 end-users across all business units. The function is
responsible for delivering and providing quality IT service and support to the entire organization. As an INCIDENT CONTROLLER, you will have one of the more
senior roles and be an essential part of the service desk function in supporting end-users in the best possible way. In this role you will be keeping track of
incidents flow as well as suggesting & implementing changes that will positively affect timely incident solving. You will be taking ownership of incident
management ensuring constant improvement. We hope you love making things better.


Requirements

- Customer minded;
- IT-technical education or equivalent in working experience;
- Senior experience working in a 1st line Service Desk;
- ITIL –experience (incident or problem management);
- Experience in Incident monitoring and control;
- Proactive escalation management;
- Quality management (trending and quality analysis);
- Metrics and reporting;
- Excellent skills in English, both spoken and written;

Characteristics:
- Enjoy working with developing and motivating staff;
- Service-minded;
- Educational skills;


Company offers

- Work in dynamic, professional and multicultural environment;
- Work in stable organization with high business standards and ethical values;
- Social guarantees;
- Continuous personal and professional growth driven by challenging goals;
- Support and training for your development;
- Competitive remuneration package;


Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Darbo skelbimo numeris
#167724
Jūs kandidatuojate į:
IT SERVICE DESK INCIDENT CONTROLLER
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