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Joboffer number #168732


CV Market´s client
Job ad expired!

Job Description

The service desk is a centralized function that acts a single point of contact for the around 16 000 end-users across all business units. The function is
responsible for delivering and providing quality IT service and support to the entire organization. As an INCIDENT CONTROLLER, you will have one of the more
senior roles and be an essential part of the service desk function in supporting end-users in the best possible way. In this role you will be keeping track of
incidents flow as well as suggesting & implementing changes that will positively affect timely incident solving. You will be taking ownership of incident
management ensuring constant improvement. We hope you love making things better.


- Customer minded;
- IT-technical education or equivalent in working experience;
- Senior experience working in a 1st line Service Desk;
- ITIL –experience (incident or problem management);
- Experience in Incident monitoring and control;
- Proactive escalation management;
- Quality management (trending and quality analysis);
- Metrics and reporting;
- Excellent skills in English, both spoken and written;

- Enjoy working with developing and motivating staff;
- Service-minded;
- Educational skills;

Company offers

- Work in dynamic, professional and multicultural environment;
- Work in stable organization with high business standards and ethical values;
- Social guarantees;
- Continuous personal and professional growth driven by challenging goals;
- Support and training for your development;
- Competitive remuneration package;

Darbo skelbimo numeris

Job type:
Additional info:
Expiration date:
30 October 2012
26 October 2012

CV Market´s client

"Alliance for Recruitment" is providing recruitment and headhunting services for businesses. We are happy to announce that our customer – SEB bank – is growing its Shared Services Centre in Vilnius.

SEB Shared Service Center in Lithuania is growing.

SEB is a North European financial group for 400,000 corporate customers and institutions and 5 million private individual customers. SEB Shared Service Center (legal name “Skandinaviska Enskilda Banken AB” Vilnius branch) is a company within SEB group located in Vilnius, Lithuania delivering high quality operations, IT, HR and finance services for SEB group companies present in 20 countries. SEB Shared Service Center is operating on the same values as the whole SEB Group – we promise our customers a rewarding relationship – this is why we value employees who are enthusiastic and passionate about their work. We have a professional team of 250 people currently on board with us and we are expanding SEB Shared Service Center by looking for:

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