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Joboffer number #163745

IT Service Desk Incident Controller

CV Market´s client
Job ad expired!

Job Description

The service desk is a centralized function that acts a single point of contact for the around 16 000 end-users across all business units. The function is responsible for delivering and providing quality IT service and support to the entire organization. As an INCIDENT CONTROLLER, you will have one of the more senior roles and be an essential part of the service desk function in supporting end-users in the best possible way. In this role you will be keeping track of incidents flow as well as suggesting & implementing changes that will positively affect timely incident solving. You will be taking ownership of incident management ensuring constant improvement. We hope you love making things better!


  • IT-technical education or equivalent in working experience
  • Senior experience working in a 1st line Service Desk
  • ITIL –experience (incident or problem management)
  • Excellent skills in English, both spoken and written
  • Incident monitoring and control
  • Quality management (trending and quality analysis)
  • Metrics and reporting


  • Enjoy working with developing and motivating staff
  • Service-minded
  • Educational skills

Company offers

  • Work in dynamic, professional and multicultural environment
  • Work in stable organization with high business standards and ethical values
  • Social guarantees
  • Continuous personal and professional growth driven by challenging goals
  • Support and training for your development
  • Competitive remuneration package

    • If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK INCIDENT CONTROLLER” until 30th of July.

Darbo skelbimo numeris

Job type:
Additional info:
Expiration date:
30 July 2012
23 July 2012

CV Market´s client

SEB Bank is the Lithuanian banking sector leader. Major Lithuanian commercial bank is a member of an international financial group SEB Group that has over 150 years of experience in the banking market.

SEB Bank Group offers the most technologically advanced financial services that meet market future needs. Service quality is ensured by the professional and committed personnel that constantly seek for the improvement and perfection.

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IT Service Desk Incident Controller
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