Job Description
The service desk is a centralized function that acts a single point of contact for the around 16 000 end-users across all business units. The function is responsible for delivering and providing quality IT service and support to the entire organization. As an INCIDENT CONTROLLER, you will have one of the more senior roles and be an essential part of the service desk function in supporting end-users in the best possible way. In this role you will be keeping track of incidents flow as well as suggesting & implementing changes that will positively affect timely incident solving. You will be taking ownership of incident management ensuring constant improvement. We hope you love making things better!
Requirements
- IT-technical education or equivalent in working experience
- Senior experience working in a 1st line Service Desk
- ITIL –experience (incident or problem management)
- Excellent skills in English, both spoken and written
- Incident monitoring and control
- Quality management (trending and quality analysis)
- Metrics and reporting
Characteristics
- Enjoy working with developing and motivating staff
- Service-minded
- Educational skills
Company offers
- Work in dynamic, professional and multicultural environment
- Work in stable organization with high business standards and ethical values
- Social guarantees
- Continuous personal and professional growth driven by challenging goals
- Support and training for your development
- Competitive remuneration package
If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK INCIDENT CONTROLLER” until 30th of July.
