Job Description

The service desk is a centralized function that acts as single point of contact for the around 16 000 end-users across all business units. The function is responsible for delivering and providing quality IT service and support to the entire organization. As a Service Desk Team Leader, you will have the responsibility for a group of 14-16 people and will be essential part of service desk function supporting end-users in the best possible way.

Requirements

• Service Desk team leader experience or extensive experience working in a 1st line Service Desk
  
• ITIL experience (incident or problem management)
  
• Workforce management
  
• Metrics and reporting
  
• Call monitoring and training
  
• Good English language skills, both spoken and written
  

• Enjoy working on staff development and motivation
  
• Service-minded
  
• Educational skills
  
• Structured way of working
  
• Good planning skills
  

Company offers

• Work in dynamic, professional and multicultural environment
  
• Work in stable organization with high business standards and ethical values
  
• Social guarantees
  
• Continuous personal and professional growth driven by challenging goals
  
• Support and training for your development
  
• Competitive remuneration package
  

If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK TEAM LEADER” until 16th of July.



Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.