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Joboffer number #162752

IT Service Desk Team Leader

CV Market client
Vilnius
Job ad expired!

Job Description

The service desk is a centralized function that acts as single point of contact for the around 16 000 end-users across all business units. The function is responsible for delivering and providing quality IT service and support to the entire organization. As a Service Desk Team Leader, you will have the responsibility for a group of 14-16 people and will be essential part of service desk function supporting end-users in the best possible way.


Requirements


  • Service Desk team leader experience or extensive experience working in a 1st line Service Desk
  • ITIL experience (incident or problem management)
  • Workforce management
  • Metrics and reporting
  • Call monitoring and training
  • Good English language skills, both spoken and written

Characteristics

  • Enjoy working on staff development and motivation
  • Service-minded
  • Educational skills
  • Structured way of working
  • Good planning skills


Company offers


  • Work in dynamic, professional and multicultural environment
  • Work in stable organization with high business standards and ethical values
  • Social guarantees
  • Continuous personal and professional growth driven by challenging goals
  • Support and training for your development
  • Competitive remuneration package

    • If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK TEAM LEADER” until 16th of July.


      Additional information

      We'll inform just selected candidates.
      Confidentiality is guaranteed.


Darbo skelbimo numeris
#162752
Jūs kandidatuojate į:
IT Service Desk Team Leader
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