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Joboffer number #162752

IT Service Desk Team Leader

CV Market´s client
Vilnius
Job ad expired!

Job Description

The service desk is a centralized function that acts as single point of contact for the around 16 000 end-users across all business units. The function is responsible for delivering and providing quality IT service and support to the entire organization. As a Service Desk Team Leader, you will have the responsibility for a group of 14-16 people and will be essential part of service desk function supporting end-users in the best possible way.


Requirements


  • Service Desk team leader experience or extensive experience working in a 1st line Service Desk
  • ITIL experience (incident or problem management)
  • Workforce management
  • Metrics and reporting
  • Call monitoring and training
  • Good English language skills, both spoken and written

Characteristics

  • Enjoy working on staff development and motivation
  • Service-minded
  • Educational skills
  • Structured way of working
  • Good planning skills


Company offers


  • Work in dynamic, professional and multicultural environment
  • Work in stable organization with high business standards and ethical values
  • Social guarantees
  • Continuous personal and professional growth driven by challenging goals
  • Support and training for your development
  • Competitive remuneration package

    • If you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK TEAM LEADER” until 16th of July.


      Additional information

      We'll inform just selected candidates.
      Confidentiality is guaranteed.


Darbo skelbimo numeris
#162752

Location:
Vilnius
Job type:
full-time
Additional info:
employee
Expiration date:
16 July 2012
Published:
02 July 2012

CV Market´s client

SEB Bank is the Lithuanian banking sector leader. Major Lithuanian commercial bank is a member of an international financial group SEB Group that has over 150 years of experience in the banking market.

SEB Bank Group offers the most technologically advanced financial services that meet market future needs. Service quality is ensured by the professional and committed personnel that constantly seek for the improvement and perfection.

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IT Service Desk Team Leader
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