Job Description

• Acceptance, collection and handling of incoming service-calls (1st-level-Support);
  
• Record data in trouble-ticket systems:
  

-> Axilon (external customer)
-> IET Solutions

• Assistance at the Festo Global Service Desk organization and further development of the current operating and service processes
  
• Separate solution of the service inquiries (customer calls) inside the team or manufacturer support
  
• Forwarding of service-calls to manufacturer e.g. Microsoft, Dell, Hewlett-Packard, Canon, etc.

Requirements

• Technical qualification in IT
  
• Experience in customer support/-service or IT service-desk
  
• Experience in IT
  
• Skills:
  

-> Microsoft operating systems like XP and Vista
-> Microsoft Office (including Microsoft Office SharePoint)
-> Internet
-> general workplace software

• German language skills

Company offers

• Challenging and interesting work in an international environment;
  
• Opportunities for professional development ;
  
• Attractive remuneration package.

Additional information

Please send your CV and application letter by e-mail: NECESSARILY marked “IT specialist- Administrator ”
Kontaktinė informacija
Kontaktinis asmuo: Aida Kundrotaitė El. paštas: Aida.Kundrotaite@festo.com