IT Support Agent

Right now, we are looking for IT Support Agent. I am Edgaras Skardinskas, and I am leading newly established Application Support squad in Support Services & Tools team - This new opportunity for an IT Support Agent could really be something special for someone who is in for new challenges, are you ready to hear me out?

The Service Desk & Tools team is on an exciting change journey in improving and modernizing the Telia Company’s internal Order & Support delivery processes and tools, and we are looking for new colleague who is quality-focused, forward-thinking and have a customer centric focus to join this dedicated and energetic team and be a key player!

Your next challenge?
The IT Support Agent will be responsible for ensuring qualitative, world class support delivery related to IT services and tools for approximately 20 000 internal users in the Nordics & Baltics. You will act as a first point of contact for all IT user related queries helping them to navigate through applications or resolving simple day to day questions via phone and web form.

You will work in our new K29 Telia Global Services Lithuania office in Vilnius. All together, we are more than 200 people with plans to expand at least twice as much thus career opportunities are wide open.

Who are you?
You will be our voice of IT, so you will have to be service minded, customer oriented and a flexible fast-thinker who enjoys the challenge of coordinating and resolving issues quickly on the spot. Since you will be supporting users in an international environment, great coordination and communication skills in English are crucial. Maybe you want to change your career path or you have just graduated from university, in anyway – this is a great entry position to start and grow as a professional in Telia Company.

Your personality:
• Customer/user focused
• Quick to act and have ability to remain calm in stressful situations
• Quality and results oriented

You experience:
• IT Applications/Computer skills and experience
• Fluent in English (verbal and written)
• Previous experience in customer/user support is an advantage

Interested?
If you fancy joining my team, apply for the job! Do you need to know more, call me on +37061709244. Only selected candidates will be informed. Selection is ongoing, so do not hesitate to get in touch.

Welcome to Telia – Home to your next big opportunity!