Darbo aprašymas
Right now, we are looking for an IT Technical Specialist
I am Danas Pušinskas and I am leading the Support Onsite & Hardware Support team in the Common Products and Services, Telia IT unit. We are a great bunch of people, and I am super proud of every member of our team. Location is Saltoniškių 7 Head Office Vilnius, Lithuania.
The Support Onsite & Hardware Support team is on an exciting change journey in improving and modernizing the Telia Company’s internal Order & Support delivery processes and tools, and we need you who are quality-focused, forward-thinking and have a customer centric focus to join this dedicated and energetic team where you will be a key player!
Your next challenge?
The IT Technical Specialist provides user assistance in the IT infrastructure and workplace areas, and acts as an extension of the Telia Company IT Service Desk Service. The primary objective of the functions is to provide support in situations where IT Service Desk is unable to or have difficulties helping remotely over phone, web channels and onsite. Examples are hardware related incidents or when there is a need to lend a Service Computer or return an old device.
Who are you?
You are a service minded, strong team-player who independently drives your own tasks and delivers on time. Since the responsibilities are closely related to user experience you need to have a good understanding of both technology and customer service.
Your Personality:
You have a customer focused mind-set and understand what is needed to create a great user experience.
You have excellent analytical and problem-solving skills.
You learn quickly, are flexible in terms of taking on new responsibilities and enjoy improving things to simplify for the users.
You are self-driven, efficient, and open to try new tasks. It feels natural for you to bring forward suggestions/new ideas and you would like to be a part of a change journey.
Your Experience:
You are fluent in English (verbal and writing).
You have experience in General Computer & Mac Issues & Trouble-shooting as well as Installation, Configuration, Repair, Drivers, Warranty, Hardware tests, BIOS upgrades, Virus incidents.
Relevant experience from working with support channels and/or the customer services area.
ITIL/ServiceNow certification(s) as well as experience from working in an Agile environment is beneficial.
You are good with IT asset management and resource allocation, specifically with hardware and accessories - issuing and collection.
What will you find at our home?
We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications are not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.
Working in this position you will receive a base salary from 1416 to 2124 Eur (gross) plus annual bonuses which depending on your competencies and your and Telia results.
Just a few of our benefits:
Health insurance and pension plan.
Various Telia and partners discounts and offers.
Flexibility that enables work-life balance.
Open, relaxed and fun working environment.
+20 000 awesome colleagues across Nordic & Baltics.
Interested?
If you fancy joining my team, apply for the job! Selection is ongoing, so do not hesitate to get in touch.
Do you need to know more? Contact our IT Service Manager Vilius Panavas +37061280060 or send email at vilius.panavas@teliacompany.com. Selection is ongoing, so do not hesitate to get in touch.
Welcome to Telia – Home to your next big opportunity!
Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies, and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
