2022-07-29 11:26:48

Front Office Agent / Viešbučio administratorius (-ė)

CVMarket.lt klientas
1400 - 1600 €/m Gross

Job Description

The front agent position is a key part of the overall success of the Hotel PACAI.

This is the first and last person a guest comes in contact with.

It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details.

The successful candidate will be able to work well with others, while demonstrating an ability to work unsupervised.

  • Welcome customers and guests, process visitor check-in and check-out information.
  • Monitor property occupancy and manage routine operations; this involves administering hotel policies fairly and consistently, and completing related documentation in accordance with standard operating procedures (SOPs) Assign rooms and suites to guests, accommodate special requests whenever possible.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Take payments and post accurately to guest accounts. Handle incoming telephone calls and other guest communication in a discreet fashion.
  • Keep your work area and space clean and orderly.
  • Resolve customer issues & complaints, describe details of services and amenities to guests. Guest recommendations about local highlights.

Requirements

Required Knowledge, Skills and Abilities:

  • Previous hospitality experience preferred
  • Strong communication skills in English
  • Ability to work in a multi-tasking, fast paced environment
  • Demonstrate strong customer service skills
  • Ability to work all shifts, including weekends, nights and holidays
  • Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.

Company offers

  • This role gives you the opportunity to learn and develop, with the potential to progress within the company.
  • If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
  • Hotel provides uniforms and meals during shift.
  • Additional bonus for achieving goals.
  • We look forward meeting you in our friendly team.