Product & Operations Executive Travel &Tours

• Oversee the smooth, efficient day-by-day running of tours
• Represent the company at international tourism fairs
• Handle bookings, invoicing and issuing of tickets/vouchers
• Agree on service levels, contracts and costs
• Be the first point of contact for all suppliers with regards to tour-based inventory, financial reconciliation and operational concerns
• Carry out site inspections of hotels, restaurants and other service providers
• Take part in familiarisation visits
• Provide information and give instructions to suppliers (hotels, guides, museums, restaurants, transportation companies) concerning group programs, group composition, etc.
• Provide firsthand insights into product costs (hotels, museums, restaurants, transportation, guides, etc.)
• Use data and analytical tools to make recommendations to optimise revenue & margin
• Collect, evaluate and respond (as appropriate) to customer feedback
• Use market research information to guide decisions
• Maintain close communication with the relevant suppliers at all times on the progress of the bookings
• Maintain close communication with the relevant clients at all times on the progress of the bookings
• Offer the clients as many additional services as possible in order to increase the income per group
• Respond to complaints within 2 working days and ensure it is fully resolved within 1 week
• Identify opportunities to improve operational and service methods / procedures

• Fluency in spoken and written English, Russian, Lithuanian and one of the following languages: Italian, Spanish, French, Portuguese
• Minimum 2-year experience working in an incoming tour operator/DMC
• Competent computer user, strong proficiency in MS Office applications (Excel, PowerPoint and Word) and video conferencing
• Strong organisational & planning skills
• Attention to detail
• A multi-tasker with the ability to prioritise tasks
• Excellent communication skills with the ability to communicate with people from all backgrounds & levels
• A positive and competitive attitude with the drive to succeed and work ethic
• Sensitivity to customers' needs and requirements
• Ability to identify sales opportunities
• Good self-motivation skills
• Ability to work independently
• Excellent time-management
• Resilience to cope with long hours and pressure at peak times
• Genuine interest in travel

  Please send your CVs in English before 25 March 2021

  Working language for contacts and interview: English, Russian

Competitive salary starting from 1500 EUR before taxes

Bonuses for meeting KPI

Full-time contract

Full coverage of travel and representative expenses

Office in the city centre

Working for a dynamic international company

Opportunities of professional growth