Junior-Mid Customer Success Manager (Day shift)

In this role, you'll:

• Support existing and potential customers by answering questions, responding to feedback, and guiding them to the right information or next step.
• Identify customer-reported bugs, collect the details needed to reproduce them, and report them to the appropriate team for investigation.
• Share recurring customer suggestions and pain points with the Product team so they can be considered in product improvements and future development.
• Improve FAQs and support macros by updating unclear answers, adding missing information, and making self-service content easier for customers to use.
• Train and refine the AI chatbot by reviewing its responses, correcting inaccurate answers, and helping it handle more customer queries successfully.
• Monitor and respond to Trustpilot reviews, escalating urgent feedback and turning repeated themes into automation or workflow improvement ideas.

Working hours:

Day shift 09:00 to 18:00 EET.

• Previous experience in customer support, customer success, or another client-facing role.
• Excellent communication skills in English and Lithuanian.
• Strong problem-solving mindset, with the ability to prioritize effectively and stay focused on customer needs.
• Comfortable adapting to change, handling pressure, and staying calm in a fast-moving environment.
• Strong communication and collaboration skills, with the ability to work effectively within and across teams.

Nice to have

• Experience with Intercom automations.
• Experience writing documentation or maintaining a knowledge base.

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
• 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
• Vast internal & external learning resources
• Guilds, communities & 500+ professionals by your side
• Tesonet network & knowledge sharing
• Yearly workation
• Year-round internal & Tesonet community events
• Team building budget
• Cyber City office perks
• Hybrid work (3 office days/ 2 WFH) & WFA options
• Latest tools, gadgets & tech stack
• Extra days off
• Special Tesonet product deals
• Private health insurance
• 24/7 gym
• Physical well-being specialists
• Psychologist/psychotherapist sessions
• Inclusive family-related time-off policy