Junior Retention manager

We are looking

for CRM & Retention management – not a technical position that is a part of marketing but a position that directly covers the post-acquisition phase. CRM & Retention is directly responsible for onboarding and the engagement of already acquired customers, identifying various customer needs and providing guidance, value offers, etc., harnessing multiple communication channels such as push/web notifications, onsite/in-app messaging, emails, SMS.

Get ready to

• Have empathy toward customers. You have to think as they do, understand the problem they want to solve, and walk an extra mile in their shoes to find the solution
• Be attentive to details. You have to see the bigger picture not to get stuck while solving the problem, even if it doesn’t bring any business value
• Understand data and have the ability to formulate data requests out of assumptions
• Find patterns of customer behavior and react accordingly. You will speak in a personalized manner with a segment of customers
• Maintain a consistent mindset while creating communication funnels.
• Be able to tell a story (storytelling mindset)
• Learn, test, and question the status quo

We expect you to

• Know the difference between push notifications and in-app messages
• Know why it’s not the best idea to rely entirely on emails
• Be able to express yourself in a written manner
• Have minimal experience in email marketing (hands on)
• Have minimal understanding of email principles (design, build, and deliverability) and email best practices (campaign automation, A/B testing etc.)
• Have minimal experience in HTML
• Have willingness to learn about our customers’ behaviors
• Having previous experience of customer engagement or loyalty activities would be an advantage
• Have perfect written English skills 
• Drive and enthusiasm for the digital world 

Location

We have plenty of amazing offices you can choose from: our awesome headquarters in Vilnius, super cool offices in Kaunas, Klaipėda and Berlin! Woke up in the morning and decided that you don’t want to go to the office? No problem! You will have an opportunity for a hybrid work model.

Want to work completely remotely? Why not, let’s do it! Let’s make your working experience as comfortable as possible!

Talking about perks:

• We will spoil you! Get ready for numerous perks: a fridge full of food, frequent community events (both online and offline!), an office gym, and much more.
• Not feeling like going to the office all the time? Work in a hybrid model from wherever you want! We’ve got you covered for whenever you feel office-sick – monthly taxi budget will wait.*
• Want to work entirely remotely? Why not — let’s do it. We’ll make your working experience as comfortable as possible with whichever work model you choose.
• Bond with your team or just work and vacation on teambuilding and workation trips. All you need to do is choose a destination, kick back, and relax while we cover the rest.
• Take 5 extra DAYS OFF to recharge. Use them whenever you need – no questions asked. A healthy, happy, and well-rested you is the goal.
• After 6 months at Kilo Health, we’ll ask you to choose a plan from the company-covered private health insurance. Cover all your extra health and wellness needs on us.*
• Get ready to create impact through progressive and innovative HealthTech products with our quality over quantity mindset. Take it slower to create something better.
• Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing HealthTech environment.
• Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual — wear what you want.
• If you uncover a hidden super talent while you’re with us – we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
• Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists, schedule a 1-on-1 knowledge-sharing session, or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.

*Additional conditions apply based on your residence location.