KEY ACCOUNT MANAGER

Darbo pobūdis
Upon successful years of continued collaboration with us, our partner are increasing their team in Lithuania. They are the largest e-book publishers worldwide providing top-notch educational content for both students and businesses, that sharpen emotional, intellectual and business skills.

You will join a team of 8 members in Lithuania who are on-boarding new clients and delivering effective outbound client support. Moreover, you will have to establish a trusted and strategic advisor relationship with each assigned client, understand their strategic goals and develop plans to achieve those goals. We assure a family-like team, amazing founders, rewarding hard work, personal development plan, and fantastic office perks.

Responsibilities:
● On-boarding new clients;
● Delivering effective outbound telephone-based client support;
● Ensuring clients get value from services;
● Establish a trusted and strategic advisor relationship with each assigned client;
● Understand client strategic goals;
● Develop plans to achieve those goals;
● Maximise customer satisfaction and retention;
● Advocate customer needs cross-departmentally to resolve queries/issues;

● Previous experience in B2B customer service, account management or customer success role;
● Track record of managing a high number of accounts simultaneously;
● You take initiative, own processes, and work independently as required;
● You are highly organised with the ability to multitask and to both finish short-term projects and to manage ongoing long-term strategies;
● Strong level of communication, negotiation and influencing skills across all levels of seniority;
● Fluency in English is crucial for this role;

● Competitive salary;
● Business trips combining sightseeing and training;
● Flexible working hours. Schedule your working hours as you want;
● Flexible working place. Opportunity to combine work either; from the office and home or even from a beach somewhere in the Bahamas;
● Amazing Office Perks: daily office snacks, coffee, tea, painkillers after hungover, monthly karaoke and games parties, PlayStation room, table football, and more stuff;
● Rooftop terrace. You can have a morning coffee with a fantastic Vilnius view from our rooftop. Also, we have rooftop sports sessions;
● Secured bike lock room and modern shower rooms. Also, you can rent a scooter;
● Great team to work with.