L2 Linux Engineer

• Ensures completeness of technical requirements and analysis for the support of system business solutions.
• Identifies requirements gaps or issues.
• Works with business areas to ensure proper communication/review of requirements and support.
• Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
• Installs, configures, and tests infrastructure modifications.
• Assists in the business process redesign and documentation as needed for current and new technology.
• Makes recommendations to improve security and participates in investigations as needed.
• Adheres to security requirements.
• Designs, plans and leads testing efforts and coordinates feedback of test results.
• Escalates problems as needed.
• Assists in establishing requirements, methods and procedures for routine maintenance and performs them.
• Ensures performance meets the present and future needs of the business.
• Forecasts utilization patterns and identifies modifications or upgrades.
• Designs reports to identify patterns and trends.
• Ensures continuous monitoring procedures are set per the company standard and requirements.
• Recommends changes/enhancements for improved systems availability, reliability and performance.
• Recommends operational metrics.
• Analyzes metrics to understand performance and identifies opportunities for continuous improvements.
• Performs Level 2 incident assessment and resolution on infrastructure solutions.
• Investigates alternative methods to expedite problem resolution.
• Recommends procedures and controls for problem resolution, creates temporary solutions until permanent ones can be implemented.
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems.
• Reviews checklists and scripts and updates as needed.
• Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
• Assists in developing SLAs or OLAs.
• Works with vendors to resolve problems and develop infrastructure solutions.
• Evaluates vendor solutions to ensure compliance with requirements.
• Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling.
• Ensures all documentation is delivered according to specified guidelines.
• Proofreads documents for accuracy.
• Provides coaching to team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or technical institute degree/certificate in a relevant field or equivalent work experience.
• Requires 3-5 years of RedHat, SUSE, and systems experience.
• Relevant certification is an advantage.
• Experience working within an enterprise ticketing system – incidents, requests, change control, preferably Service-Now
• Good understanding of Networking concepts.
• Understanding of DNS concepts and InfoBlox
• Understanding of Active Directory concepts
• They must be able to add and remove resources in VMware
• VMware console access experience
• Patch management experience
• Virtual server build experience using templates
• Understand the concepts of Puppet
• Strong BASH scripting skills
• Understanding of SAN concepts
• Understanding of ITIL concepts
• Understanding of Linux Security concepts
• Understanding of Linux Performance tuning concepts
• Excellent communication Skills

RedHat (RHCSA) or SuSE (SCA) Certified Engineer preferred

• Advanced diagnostic and troubleshooting skills to determine not only what the issue is but the source of the issue and the solution.
• Able to resolve complex issues related to the OS
• Expert understanding of Logical Volume management
• Advanced understanding of the Linux boot process
• Advanced understanding of the Linux Kernel

MUST HAVE ADVANCED KNOWLEDGE OF 2 OR MORE OF THE FOLLOWING TECHNOLOGIES: 

• Enterprise Puppet
• VCS
• SUSE Manager
• RedHat Satellite server

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Experience with general IT concepts beyond their primary discipline
• Good analytical and problem solving skills
• Good interpersonal skills; effective team player
• Good analytical skills with attention to detail
• Good presentation skills
• Ability to prioritize work load
• Understanding of ITSM