- You are located anywhere in the world and open to relocate to Tallinn, Estonia (we offer relocation support)*
- At least three years of experience in customer support and/or two years of experience in compliance or banking is required to apply
- A strong drive to assist our customers and offer a specialized experience, particularly with high value customers of a potentially vulnerable nature
- Excellent verbal and written English communication skills – though we are looking to expand in other languages, as well!
- Flexibility. This team supports regions across the world, so the shifts are later in the day. This team works Monday-Friday, with shifts from 10am-6pm and later, with the latest shift being 2pm-10pm. There are also mandatory weekend shifts at a set amount per month. Please keep in mind that these times can change with the needs of our customers, so we’re specifically looking for flexibility and a desire to work later shifts (your first month or so would be a regular 9am-5pm schedule while you complete your training.)
- Comprehensive multi-tasking, with an ability to adapt in changing environments in line with a complex product, as well as make difficult decisions as an independent Wiser
- Attention to detail – up to and including frequent reviews of financial documents (ie: source of funds) to ensure that we are always meeting compliance regulations
- An investment in the ownership aspects of customer care, with initiative to dive into new challenges with enthusiasm and initiative
- Independent and self-motivated problem solving with a desire to work in an autonomous environment
- You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will, accepting and embracing feedback as a learning opportunity
- Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
- You’ve got at least a high school diploma or GED equivalent
- You’re great at the keyboard and your typing speed is at least 35 words-per-minute
- This is NOT a remote position, this is a full-time position located in Tallinn, Estonia
The HAT team is a great place to develop your skills and understanding of compliance, product, and specialized customer support. With our hand-in-hand development and mutual goals, you will have a lot of exposure to other teams and how they relate to improving Wise, for each and every customer that seeks to make their high value transfers with our service!
PS! If you’re interested in the position, please apply by submitting your CV and Cover Letter in English, and answering the application questions before 17th of January 2022.
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.
And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
*It is not guaranteed that candidates’ visa applications will be successful. Please be aware that the Estonian immigration and law authorities may exercise additional scrutiny for applications from countries which are considered to be higher risk by Estonian authorities. These countries may include, but are not limited to, India, Nigeria, Pakistan, Bangladesh, Iran, Egypt, Syria and Cameroon.
