Lead IT Technical Specialist

I am Jennie Tolf and I am leading the Enterprise Workplace unit within Enterprise Service, part of Telia IT. We are a team with +40 teammates, divided into three service teams. We are a great team, and we work a lot to become even greater when it comes to internal collaboration and team spirit.

At Enterprise Workplace we are responsible for the management of the internal Telia workplace operations. The workplace team is on an exciting journey to improve and modernize our services and our processes, right now especially around collaboration tools since we are an important part of the Digital Employee Experience area and our new blended workplace situation. Right now, I am looking for a Lead IT Technical Specialist to work within the Value-Added Services team. We need you, who are quality-focused, forward-thinking and have a customer centric focus to join this dedicated and energetic team, where you will be a key player!

Your focus will be on Microsoft Teams but the responsibility covers more than Teams and other collaboration platforms will be added over the course of time since we see an increased need for tools in this area due to our changed work environment; we are more than ever relying on tools to support us in our daily collaboration and co-creation tasks.
 

Your next challenge?

The Value Added Service team today consists of 12 persons plus an architect and a delivery manager to support the team and work together with it to make sure we are on the right track when it comes to stakeholder management, roadmaps, and ways of working. We introduced SAFe in the second half of 2020 and are adjusting our planning etc accordingly.

Who are you?

You have a passion for customers, service improvement and leadership. To fit the bill, you have already worked with collaboration tools and customer services management. You know and understand the related processes, both from an ITIL and business perspective. Since you will be working closely with many different stakeholders and users in an international environment, great communications skills in English are crucial. You should also have experience in vendor management, and you want to be a part of an ongoing change journey!

Your personality:

• Customer/user focused and enjoy driving improvements to simplify processes and increase user satisfaction
• Analytical, structured and quality oriented
• Proactive, self-driven and forward-thinking, typically recognizing new opportunities
• Efficient, quick learner and open to try new ways-of-working

Your experience:

• Fluent in English (verbal and writing) and very good general communication and presentation skills

• Operational experience of running and maintaining Microsoft Teams
• Experience working with Office 365 operations.
• Experience creating user guidelines and instructions.
• Generic understanding of different collaboration tools like Teams, Zoom and so on.

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership, where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 2480 to 3721eur gross plus annual bonuses, depending on your competencies, your and Telia results. Additionally, each Telia Global Services Lithuania employee receives additional employee benefits package which includes:

• Health insurance and pension plan
• Various Telia and partners discounts and offers
• Additional vacation days
• Flexibility that enables work-life balance
• Chance to grow both personally and professionally with our internal programs
• Open, relaxed and fun working environment
• 20 000 awesome colleagues across Nordic & Baltics

Interested?

If you fancy joining my team – I am waiting for your CV! If you need more information about this role – do not hesitate to reach out to me via email jennie.tolf@teliacompany.com) or Teams.

Welcome to Telia – Home to your next big opportunity!