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Darbo skelbimo numeris #407427

Lead Service Manager klientas
Darbo skelbimas negalioja

Darbo aprašymas

    My name is Agnė Sokienė, and I am proudly going to head up the newly established Enterprise Enablement team within Telia IT. I am excited about the change journey we have embarked. The Enterprise Enablement team is going to focus on HR & IT Services consolidation across the countries while keeping evolving and maintaining quality across our installed base. Strong engagement with our business stakeholders and partners will be key to secure best in class performances. As we continue forward, we are now going to recruit a Lead Service Manager, the manager for the area responsible for managing and controlling development, delivery, maintenance and operations of the Employee Engagement & Governance Capabilities and Applications (Mainly Service Now) delivered through in-house and external, platforms and applications for the entire Telia Group.

    Your next opportunity?

    As Lead Service manager you are a manager for the Employee Engagement & Governance tools that are in the target architecture, responsible for delivering expected results according to the defined targets, applying technology governance and vision. Furthermore:

  • Position focuses to create an IT capability area team to drive towards increased service orientation, harmonization, simplification, consolidation and satisfaction, of both IT Services and related business processes
  • Driving consolidation of tools across the Telia company is key to achieve efficiency and future evolution of this area. You will be accountable to drive consolidation in strong cooperation and alignment with the business stakeholders and the technical team.
  • Negotiates, agrees and maintains SLAs, OLAs and underpinning contracts with the Business and third-party support organizations
  • Cooperation with business to Identify and understand requirements so those can be translated into developments
  • Acting as ISO and managing the budget for the IT services
  • Secure capabilities for IT services for fulfillment process
  • Vendor management of unit IT-capabilities according to vendor and sourcing strategy
  • People leadership is an important facet of the role, and we expect you to be an ambassador for our corporate values Dare, Care & Simplify by promoting a culture of self-leadership, development and customer orientation.

    Your experience:

    For this position, we are looking for someone with Business and IT experience in the areas relevant for the position, with business acumen and good understanding of the strategic and tactical issues within the IT-services sector. You can manage complex environments and proactively respond to issues in an innovative yet structured approach and integrity. Furthermore, you need:

  • Leadership and Change Management experience as manager
  • Good understanding of IT  technologies
  • Solid work experience from international environment
  • Ability to manage complex environments and proactively respond to issues in an innovative yet structured approach and integrity
  • Excellent skills both in written and spoken English
  • To understanding largescale IT, have ITIL and Agile knowledge
  • A university degree (bachelor as minimum)
  • Personal competencies required:

  • A Strategic doer – you can develop an ambitious, but realistic business vision and translate it to an achievable strategy
  • High sense of responsibility – you act on your own initiative, makes things happen and accepts accountability for your results.
  • Inspirational leader – you can make an impact and convince others to sign-off on your ideas and plans.
  • What We Offer

    This challenge will provide you with excellent opportunities for personal development through insights in virtually all parts of the corporate business from the application perspective. You will get a very good insight in the future Telia Company business and product & business process portfolio. You will be able to impact how we fulfill short-term needs as well as strategic decisions.

    We offer a monthly base salary from 3,034 Eur (gross) to 4,551 Eur (gross) plus annual bonus which varies depending on your performance and Telia's results. Besides for each employee Telia has additional employee benefit package which includes:

  •   Health insurance and pension plans;

  •   Various Telia and partners discounts and offers;

  •   Additional vacation days;

  •   Flexibility that enables work-life balance;

  •   Chance to grow both personally and professionally with our internal programs;

  •   Open, relaxed and fun working environment;

  •   +20 000 awesome colleagues across Nordic & Baltics.

    More information

    If you are interested, please submit your application. If you have questions regarding the role, please contact Agnė Sokienė at .

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Lead Service Manager
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