Lead Service Manager

My name is Simona Saldukaitė Vitkienė, and I am proudly heading Finance & Control team within Telia IT. I am excited about the change journey we have embarked. Strong engagement with our business stakeholders and partners will be key to secure best in class performances. As we continue forward, we are now going to recruit a Lead Service Manager, the manager for the area responsible for managing and controlling development, delivery, maintenance and operations of Finance and Controling Capabilities and Applications (Mainly SAP).

Your next challenge?

As Lead Service manager you are a responsible for delivering expected results according to the defined targets and architecture, applying technology governance and vision. Furthermore:

• Position focuses to create an IT capability area team to drive towards increased service orientation, harmonization, simplification, consolidation and satisfaction, of both IT Services and related business processes within our target system SAP
• Driving consolidation of tools across the Telia company is key to achieve efficiency and future evolution of this area. You will be accountable to drive consolidation in strong cooperation and alignment with the business stakeholders and the technical team.
• Negotiates, agrees and maintains SLAs, OLAs and underpinning contracts with the Business and third-party support organizations
• Cooperation with business to Identify and understand requirements so those can be translated into developments
• Acting as ISO and managing the budget for the IT services
• Secure capabilities for IT services for fulfillment process
• Vendor management of unit IT-capabilities according to vendor and sourcing strategy

People leadership is an important facet of the role, and we expect you to be an ambassador for our corporate values Dare, Care & Simplify by promoting a culture of self-leadership, development and customer orientation.

Who are you?

For this position, we are looking for someone with Business and IT experience in the areas relevant for the position, with business acumen and good understanding of the strategic and tactical issues within the IT-services sector. You can manage complex environments and proactively respond to issues in an innovative yet structured approach and integrity.

Required Skillset:

• Leadership and Change Management experience as manager
• SAP experience in finance and control area (project management or implementation)
• Good understanding of IT  technologies
• Solid work experience from international environment
• Ability to manage complex environments and proactively respond to issues in an innovative yet structured approach and integrity
• Excellent skills both in written and spoken English
• To understanding largescale IT, have ITIL and Agile, SAFe knowledge

What will you find at our home?

Telia is the place of growth − our business thrives when you grow and develop yourself. With us you get to work with revolutionary tech innovations and with people who are leading professionals in their fields of expertise.

At Telia, responsibility and freedom go hand in hand, and we promote self-leadership in everything we do. As a company and as a team, we truly believe in engaged employees, teamwork, learning power, but also in fact, that work should be fun!

We are a great bunch of people with different skillsets, cultural backgrounds, age span, gender and nationalities. We have an extended team that sits in Norway and soon in other countries as well, so virtual meetings are the norm. We also have flexible working hours with an opportunity for home office.

Telia Global Services Lithuania employee receives additional employee benefits package which includes:

• Health insurance and pension plan
• Various Telia and partners discounts and offers
• Additional vacation days
• Flexibility that enables work-life balance
• Chance to grow both personally and professionally with our internal programs
• Open, relaxed and fun working environment
• 20 000 awesome colleagues across Nordic & Baltics

Information for Lithuanian applicants only: 
Local labor legislation requires us to provide a salary range for this position. Please observe that this range only applies for Lithuania-based applicants that are hired in a Lithuanian location. For candidates from other countries, local ranges will apply. The range for this position is: EUR 3800 – 5700gross plus annual bonuses system and additional benefits.

Interested?

If you are interested, please submit your application. If you have questions regarding the role, please press APPLY below or contact Simona Saldukaite-Vitkiene at simona.saldukaite-vitkiene@telia.lt

Welcome to Telia – Home to your next big opportunity!