Loyalty & Care Services Associate – German market
Joboffer number #1605122

Loyalty & Care Services Associate – German market

Marriott Hotels

Job Description

What does living fully mean to you? 

Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, Marriott helps you live life to its fullest, no matter how you define it.

Marriott International, Inc., is a global leading lodging company with more than 7,300 properties in over 129 countries and territories. Our Cork Customer Engagement Centre is currently recruiting for motivated individuals to support the Sales & Services Team. This is an exciting relocation opportunity to a beautiful area in Ireland.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is about seizing new opportunities, building meaningful relationships and being a force of good in the world.



Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.  Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.  Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.  This role will identify guest reservation needs and follow sales techniques to maximize revenue.  Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.  Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. 


  • Prior experience in hospitality/sales or a customer facing role is preferred.

  • Fluency in spoken English & German is essential for this role.

Company offers

Salary: €26,325 gross per annum + generous incentive scheme based on performance.


Hours: Open 7 days a week. The shifts can range from 7am start up until a 10pm close weekdays & 8.30pm weekends. 37.5 hours a week (5 days x 7.5hrs)



  • Private Health Insurance
  • Life Assurance from the first day of Employment
  • Pension scheme with monetary contribution by the company
  • Relocation is provided for successful candidates who reside outside of Ireland. We will discuss the full relocation package at the time of interview
  • Up to 100% Educational Assistance on approved courses
  • Career Progression and Personal Development
  • Employee Assistance Program Consultants
  • Hugely discounted rates for both Marriott associates and Friends and Family at all Marriott properties
  • A variety of Local discounts
  • Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
  • Participation in Tax Relief schemes such as the Bike to work scheme and Bus to work scheme.
  • Awards and Recognition, with financial value


Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more:  

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Loyalty & Care Services Associate – German market
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Loyalty & Care Services Associate – German market
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