Major Incident Management Analyst

• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level
Agreement.
• Performing root cause analysis and preventative management as required, ensuring that all necessary parties are informed and involved in the process.
• Maintaining the Major Incident Management process.

• Fluent English.
• Excellent MS Office skills in Word and Excel.
• Very good communication skills both verbal and written.
• Ability to interpret and present Incident Data.
• Knowledge of the ITIL Change, Problem and Incident Management processes.
• ITIL V3 Foundation or equivalent experience.
• Willingness to operate at all levels within the support structure.
• Knowledge of Data Centres and Service Management as well as technologies prevalent in Data Centres, including x86, UNIX, AS400, HP non-STOP,
Mainframe.
• Understanding of infrastructures and network topologies (advantage).

The opportunity to work with a huge infrastructure, international projects and career opportunities.