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Joboffer number #188401

Major Incident Management Analyst

CV Market client
Vilnius
Job ad expired!

Job Description

  • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level
Agreement.
  • Performing root cause analysis and preventative management as required, ensuring that all necessary parties are informed and involved in the process.
  • Maintaining the Major Incident Management process.


Requirements

  • Fluent English.
  • Excellent MS Office skills in Word and Excel.
  • Very good communication skills both verbal and written.
  • Ability to interpret and present Incident Data.
  • Knowledge of the ITIL Change, Problem and Incident Management processes.
  • ITIL V3 Foundation or equivalent experience.
  • Willingness to operate at all levels within the support structure.
  • Knowledge of Data Centres and Service Management as well as technologies prevalent in Data Centres, including x86, UNIX, AS400, HP non-STOP,
Mainframe.
  • Understanding of infrastructures and network topologies (advantage).


Company offers

The opportunity to work with a huge infrastructure, international projects and career opportunities.


Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Darbo skelbimo numeris
#188401
Jūs kandidatuojate į:
Major Incident Management Analyst
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