Job Description

Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.

Identify long term account objectives by creating great customer experience.
Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
Be the main product advocate and independently navigate specific technical topics in communication with our customers.
Leverage and coordinate internal stakeholders to efficiently resolve client issues.
Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

Requirements

At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
Analytical skills and ability to identify account expansion opportunities.
Relationships management and problem-solving skills.
Negotiation & Objection handling skills.
Excellence in written and verbal English communication skills.
Experience with a CRM, PowerBI, MixMax systems.
Experience with billing procedures.
Experience with data analytics.

Gross salary: 2400 - 3800 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.