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Joboffer number #77281

Network Service Analyst

CV Market client
Job ad expired!

Job Description

  • To contribute to the operational performance of the service tower to ensure SLAs are achieved;
  • To support the engagement of client stakeholders and service suppliers for service delivery and day to day service performance tracking;
  • To undertake a supporting role in the delivery of service management and improvement activities resulting in the controlled improvement of specific IT services;
  • To Co-ordinate technical resource across organisational boundaries and close liaison with theservice performance, service operations and infrastructure functions;
  • To define and collate the management information need for the service in line with defined standards;
  • To Measure performance against service cost, risk, SLA, regulatory & flexibility standards for the service.


  • Awareness of service management and delivery best practices (e.g. ITIL);
  • Organizational awareness and understanding of how service stability can be maximized through leveraging technology and process;
  • Basic knowledge of business change processes, methods and tools;
  • Core understanding of service and supplier management processes and methods;
  • Core understanding of acceptance and integration process and methods;
  • Core understanding of Project and Change Management Processes;
  • Very good knowledge of English.

If You are interested, please send Your CV in English with subject “Network Service Analyst” Confidentiality guaranteed. Only selected candidates will be informed.

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Network Service Analyst
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