Network service Manager

Leadership and management of the operational performance against SLAs for all services aligned to a service grouping.

To own and enhance relationships with client stakeholders and service suppliers for service delivery and day to day service performance tracking.

Accountable for all aspects of managing IT services within a service grouping; this will include undertaking a lead role in the delivery of service management and improvement activities resulting in the controlled improvement of specific IT services.

Lead technical resources across organisational boundaries and close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance.

Experience of managing large/multiple IT services, preferably in a financial services company.

Fully conversant with service management and delivery best practices (e.g. ITIL).

Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process.

Experience in service and supplier change plans.

Extensive knowledge of analytic techniques and methods.

Good knowledge of business change processes, methods and tools.

Broad understanding of service and supplier management processes and methods.

Broad understanding of acceptance and integration process and methods.

Good understanding of Project and Change Management Processes.

Demonstrates a wide knowledge of IT service infrastructure and its exploitation in both own and other organisations.

Performs work, which is mainly non-routine and often includes strategic decision-making and can include the medium-scale rapid deployment of resources.

Demonstrates competence in key areas of management and expertise including communication, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets.

Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an experienced communicator.

If You are interested, please send Your CV in English with subject “Service Manager".
Confidentiality guaranteed. Only selected candidates will be informed.