Job Description

As a Network Support engineer, you will be part of a Global Team that provide 24 x 7 support to Company's Network Infrastructure
across Asia - Pacific, US, Europe, Middle - East, and Africa. Should the shift consist of night hours or bank holidays, you would be
compensated additionally according to the labour law.

Your responsibilities will include:

• Being a shift leader for 4-5 people team during the shift including workload management, senior escalations and shift hand over;
  
• Monitoring, operating and providing second level troubleshooting of network platforms such as routers, switches, firewalls, load-balancers,
  

• Handling all alerts and undertaking initial incident classification and prioritisation, performing incident investigation, diagnosis and
  

• Carrying out health checks and all other monitoring associated activities and engage with 2nd and 3rd line technical support and / or
  

• Raise and manage Incident/Change/Problem tickets through to completion in line with current best practices

Requirements

We expect you to possess:

• Analytical Incident and Problem investigation skills
  
• Experience managing escalations to vendor and senior management;
  
• Change implementation skill across a complex Network environment; including new business and break/fix changes
  
• Experience in working in a complex IT environment supporting multiply services and platforms
  
• Knowledge and concepts of Cisco routing protocols such as BGP, EIGRP and OSPF
  
• Understanding of firewall concepts
  
• CCNA certificate (essential)
  
• Fluent English (essential)
  

• Experience in managing the shift and being responsible for workload and senior escalations;
  
• Awareness of industry best practices in IT around Change, Problem and Incident Management (ITIL certification would be an advantage)
  
• Hands - on Firewall experience for Juniper, Checkpoint, Lucent, etc.

Company offers