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Joboffer number #171560

Network Support Engineer (Shift lead)

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

As a Network Support engineer, you will be part of a Global Team that provide 24 x 7 support to Company's Network Infrastructure
across Asia - Pacific, US, Europe, Middle - East, and Africa. Should the shift consist of night hours or bank holidays, you would be
compensated additionally according to the labour law.

Your responsibilities will include:

  • Being a shift leader for 4-5 people team during the shift including workload management, senior escalations and shift hand over;
  • Monitoring, operating and providing second level troubleshooting of network platforms such as routers, switches, firewalls, load-balancers,
  • Handling all alerts and undertaking initial incident classification and prioritisation, performing incident investigation, diagnosis and
  • Carrying out health checks and all other monitoring associated activities and engage with 2nd and 3rd line technical support and / or
  • Raise and manage Incident/Change/Problem tickets through to completion in line with current best practices


We expect you to possess:

  • Analytical Incident and Problem investigation skills
  • Experience managing escalations to vendor and senior management;
  • Change implementation skill across a complex Network environment; including new business and break/fix changes
  • Experience in working in a complex IT environment supporting multiply services and platforms
  • Knowledge and concepts of Cisco routing protocols such as BGP, EIGRP and OSPF
  • Understanding of firewall concepts
  • CCNA certificate (essential)
  • Fluent English (essential)

  • Experience in managing the shift and being responsible for workload and senior escalations;
  • Awareness of industry best practices in IT around Change, Problem and Incident Management (ITIL certification would be an advantage)
  • Hands - on Firewall experience for Juniper, Checkpoint, Lucent, etc.

Company offers

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Network Support Engineer (Shift lead)
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